#1 Burning Software

Hi,

I have developed an application which used the StarBurn activeX v12 to burns DVDs. My application works well on many computers installed with XP, Vista and Windows 7.

The problem is that I have one case on Windows 7 (Toshiba laptop) where the inserted DVD media is never detected. On the same computer I had successfully burned DVDs with another burning tool.


Best regards

François

According to the log everything is detected...

CStarBurn_ScsiDeviceGeneric::CStarBurn_ScsiDeviceGeneric_SharedConstructor(): 'TSSTcorp' - 'CDDVDW TS-L633C ' - 'TF01' sits at 255:255:255:0

What makes you think it does not?

Well may be I was not clear!

The DVD unit is detected correctly. Actually it is trhe DVD disk it self that seem not to be detected.

Line 3382 of the log file - CStarBurn_CdvdBurnerGrabber::GetMediaTrayStatus(): IsDoorOrTrayOpen: 0, IsMediaPresent: 0

Actually the blank DVD disk is in and the tray is close

On other installations where everything work OK... I got [IsMediaPresent: 1]

When I use the DVD video burn Demo sample on the failling machine I got the message box "Drive is not ready to burn" ( the inner reported drive state is STARBURN_DRIVE_STATE_REMOVED).

thanks

François

We've updated StarBurnX not to rely on this command ("get media event status"). B/c some of the broken devices (you have good example of one) don't support them correctly. For now we've reverted to good old "test unit ready" )

OK! So where I can get this updated StartBurnX. I thought that I have the latest one!

My current version is ;
StarBurn.dll - V12 'Trident II' Build 20100110
StarBurnX.dll - 12.0.0.0

Thanks

François

It's not released yet. You need to wait for official release (fall 2010) or apply for RC.

I definitively cannot wait wait till fall 2010, I have to release my application with a robust and reliable DVD burning capability. How can I have this update now?

Just to mention, I'm not here to evalutate the SDK. I have already purchased a developers SDK licence.

Thanks

François

Releasing the code with RC quality software is not very good idea as well.

OK that's fine! but meanwhile can you suggest any work around. My application is written in C#. I really need to make it works now on the failling computer.

thanks

So you may apply for RC and if it works for you - NP. It does not matter what language you use

OK, what is the procedure to get that RC?

Drop a message to support@starburnsoftware.com with your purchase details and RC request.

Hello Sir,

We faced this problem also and if this problem is fixed in RC build then I will like to use that build. Some of my users reporting this problem. I will be glad to use RC built if this problem is solved.

Thank you Sir.

Since I get no feedback from my request to an RC, I manage to make a work around with the actual StarburnX version who fits my needs.

Actually, from my understanding, the problem is that the StarburnX's State property failed to report the correct state of the DVD drive (report no DVD disk when a disk is prensent). So if you skip this check the burning proceeded OK.

Then as an alternative I base my code on the DiscInfo's DiscType property to validate if a disk is inserted in the DVD tray. If no disk is inserted this property will be set to 0, otherwise will be set to the corresponding inserted DVD attributes.

I hope this will help you!

François

Hello, François

Thank you for information!! We are working to resolve this problem quickly!!!


Regards,

Dmitry