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KeithGilbert
 Post subject: Can't get a response from RocketDivision
PostPosted: Wed Aug 18, 2010 4:36 pm 
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Joined: Wed Aug 18, 2010 4:30 pm
Posts: 10
Hello,

I have been trying to contact RocketDivision about my purchase of StarBurn SDK. I sent an email 2 weeks ago and got no response, and then used the "Contact Us" form on the website with no response. (I have checked my spam folder)

Are there any RocketDivision employees on this forum?

If so, I am trying to obtain the latest version of StarBurn SDK. I found the EXE download on your site, but I believe I need a new license key. My old one does not work with the "V12 Trident II" edition.

Please contact me about this. My Cleverbridge order # is 4665083 and my email address is keith [at] clearclicksoftware [dot] com

Thank you,

Keith
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dima (staff)
 Post subject: Re: Can't get a response from RocketDivision
PostPosted: Wed Aug 18, 2010 5:34 pm 
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Joined: Thu Dec 13, 2007 8:44 am
Posts: 609
Hello Keith,

1) Our sales managers will contact with you tomorrow morning!!! :)

2) The "V12 Trident II" is the last official version of StarBurn SDK!!!

Regards,

Dmitry Bortsov

Rocket Division Software
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anton (staff)
 Post subject: Re: Can't get a response from RocketDivision
PostPosted: Thu Aug 19, 2010 5:05 pm 
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Joined: Fri Jun 18, 2004 12:03 am
Posts: 4089
Location: British Virgin Islands
We've been sending you tons of e-mails and the keys. Looks like something is broken with your e-mail... Can we have your phone number (private message please) so sales could contact you and verify everything is OK, you have your key and so on! Thanks!

KeithGilbert wrote:
Hello,

I have been trying to contact RocketDivision about my purchase of StarBurn SDK. I sent an email 2 weeks ago and got no response, and then used the "Contact Us" form on the website with no response. (I have checked my spam folder)

Are there any RocketDivision employees on this forum?

If so, I am trying to obtain the latest version of StarBurn SDK. I found the EXE download on your site, but I believe I need a new license key. My old one does not work with the "V12 Trident II" edition.

Please contact me about this. My Cleverbridge order # is 4665083 and my email address is keith [at] clearclicksoftware [dot] com

Thank you,

Keith
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KeithGilbert
 Post subject: Re: Can't get a response from RocketDivision
PostPosted: Fri Aug 20, 2010 4:05 pm 
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Joined: Wed Aug 18, 2010 4:30 pm
Posts: 10
Strange, I received 1-2 emails from you, but no download link or key! :(

I will PM you a 2nd email address as well as my cell phone #.

Thank you!
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anton (staff)
 Post subject: Re: Can't get a response from RocketDivision
PostPosted: Fri Aug 20, 2010 4:07 pm 
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Site Admin

Joined: Fri Jun 18, 2004 12:03 am
Posts: 4089
Location: British Virgin Islands
Please make sure you have phone number included as sales reps cannot contact you. Thanks!
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