#1 Burning Software

I'm having a problem with PowerArchiver 2012 Toolbox, When I click on the option to either copy disc to ISO or copy disc to disc while a standard CD is inserted in the drive the whole system freezes and the hard drive LED stays on. I have posted this issue in the PowerArchiver Forums at http://www.powerarchiver.com/forums/showthread.php?t=5573. This problem only occurs when using standard CD of up to 700mb but not with DVD. The PABURNER120.DLL version is 13.0.2.272 modified on 12/13/2011 5:09 PM and the STARBURN.DLL version is 12.0.0.272 modified on 10/17/2009 5:15 PM. Both files are in the PowerArchiver installation folder. The whole system freezes with the HDD LED light staying on constantly and ctrl-alt-del doesn't work and there is a spinning mouse cursor. I have only one optical drive called Sony Optiarc BD-5300S-03. This is the same issue that occured with PowerArchiver 2010 and was posted on http://www.starburnsoftware.com/forum/starburn-f2/starburn-freezes-t1970.html?hilit=powerarchiver and it is occurring again with PowerArchiver 2012 with my new blu-ray burner.

It's not a product we sell or develop. We support developers using our SDK and end-users using our own burning app. For support of third-party software using our SDK you need to apply for front line support @ place you've got your software.