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Metroid
 Post subject: StarBurn 14 crash on startup
PostPosted: Wed Dec 19, 2012 5:37 pm 
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Joined: Wed Dec 19, 2012 5:27 pm
Posts: 2
Dear all,
I have downloaded Starburn 14 on my Win7 Pro SP1 32bit, but I can't use it: every time I double click on Starburn icon, he try to start but quite immediately it crashes and closes without explanation. I've already uninstalled and reinstalled the program, but the problem isn't solved.
Any idea?
Thanks
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alexander (staff)
 Post subject: Re: StarBurn 14 crash on startup
PostPosted: Fri Dec 21, 2012 11:37 am 
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Joined: Thu Dec 22, 2011 8:29 am
Posts: 51
Thank you for report.
Can you give more detailed information about your system configuration and attach StarBurn log files?
Default location of logs files is C:\Users\<username>\AppData\Roaming\StarBurn\14.0\Logs\
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Metroid
 Post subject: Re: StarBurn 14 crash on startup
PostPosted: Fri Dec 21, 2012 5:34 pm 
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Joined: Wed Dec 19, 2012 5:27 pm
Posts: 2
Hi Alexander.
I use an HP ProBook 4510s with an Intel Core 2 duo processor. Let me know which information you need.

This is a copy of my log file:

2012.12.04 17:02 32 sec 891 msec StarBurn.exe ProcessID 0x10B0 ThreadID 0x1D54: ENTERed CStarburnSharkApp::InitInstance

2012.12.04 17:02 32 sec 891 msec StarBurn.exe ProcessID 0x10B0 ThreadID 0x1D54:
(null)

2012.12.04 17:02 32 sec 906 msec StarBurn.exe ProcessID 0x10B0 ThreadID 0x1D54: ***GUI*** ENTERed CStarBurnRegistration::CheckLicense

2012.12.04 17:02 32 sec 906 msec StarBurn.exe ProcessID 0x10B0 ThreadID 0x1D54: ***GUI*** ENTERed CStarBurnRegistration::TryToReadLicenseInfo

2012.12.04 17:02 32 sec 922 msec StarBurn.exe ProcessID 0x10B0 ThreadID 0x1D54: ***GUI*** ENTERed CStarBurnRegistration::RegReadLicenseKey

2012.12.04 17:02 32 sec 922 msec StarBurn.exe ProcessID 0x10B0 ThreadID 0x1D54: "Free User" license

2012.12.04 17:02 32 sec 922 msec StarBurn.exe ProcessID 0x10B0 ThreadID 0x1D54: ***GUI*** ENTERed CStarBurnRegistration::CheckTrialProduct

2012.12.04 17:02 32 sec 922 msec StarBurn.exe ProcessID 0x10B0 ThreadID 0x1D54: ***GUI*** ENTERed CStarBurnRegistration::CheckExFeaturesLicense

2012.12.04 17:02 32 sec 922 msec StarBurn.exe ProcessID 0x10B0 ThreadID 0x1D54: ***GUI*** ENTERed CStarBurnRegistration::CheckTrialExFeatures

2012.12.04 17:02 32 sec 953 msec StarBurn.exe ProcessID 0x10B0 ThreadID 0x1FD0: ***GUI*** ENTERed CSplashDlg::WaitThread

2012.12.04 17:02 33 sec 015 msec StarBurn.exe ProcessID 0x10B0 ThreadID 0x1D54: ***GUI*** ENTERed CMainFrmNew::OnInitDialog

2012.12.04 17:02 33 sec 031 msec StarBurn.exe ProcessID 0x10B0 ThreadID 0x1D54: ***GUI*** ENTERed CDeviceTreeFrame::OnCreate

2012.12.04 17:02 44 sec 953 msec StarBurn.exe ProcessID 0x1F28 ThreadID 0x1AD0: ENTERed CStarburnSharkApp::InitInstance

2012.12.04 17:02 44 sec 953 msec StarBurn.exe ProcessID 0x1F28 ThreadID 0x1AD0:
(null)

2012.12.04 17:02 44 sec 985 msec StarBurn.exe ProcessID 0x1F28 ThreadID 0x1AD0: ***GUI*** ENTERed CStarBurnRegistration::CheckLicense

2012.12.04 17:02 44 sec 985 msec StarBurn.exe ProcessID 0x1F28 ThreadID 0x1AD0: ***GUI*** ENTERed CStarBurnRegistration::TryToReadLicenseInfo

2012.12.04 17:02 44 sec 985 msec StarBurn.exe ProcessID 0x1F28 ThreadID 0x1AD0: ***GUI*** ENTERed CStarBurnRegistration::RegReadLicenseKey

2012.12.04 17:02 44 sec 985 msec StarBurn.exe ProcessID 0x1F28 ThreadID 0x1AD0: "Free User" license

2012.12.04 17:02 44 sec 985 msec StarBurn.exe ProcessID 0x1F28 ThreadID 0x1AD0: ***GUI*** ENTERed CStarBurnRegistration::CheckTrialProduct

2012.12.04 17:02 44 sec 985 msec StarBurn.exe ProcessID 0x1F28 ThreadID 0x1AD0: ***GUI*** ENTERed CStarBurnRegistration::CheckExFeaturesLicense

2012.12.04 17:02 45 sec 000 msec StarBurn.exe ProcessID 0x1F28 ThreadID 0x1AD0: ***GUI*** ENTERed CStarBurnRegistration::CheckTrialExFeatures

2012.12.04 17:02 45 sec 047 msec StarBurn.exe ProcessID 0x1F28 ThreadID 0x1F1C: ***GUI*** ENTERed CSplashDlg::WaitThread

2012.12.04 17:02 45 sec 078 msec StarBurn.exe ProcessID 0x1F28 ThreadID 0x1AD0: ***GUI*** ENTERed CMainFrmNew::OnInitDialog

2012.12.04 17:02 45 sec 078 msec StarBurn.exe ProcessID 0x1F28 ThreadID 0x1AD0: ***GUI*** ENTERed CDeviceTreeFrame::OnCreate

2012.12.04 17:03 02 sec 505 msec StarBurn.exe ProcessID 0x1348 ThreadID 0x1300: ENTERed CStarburnSharkApp::InitInstance

2012.12.04 17:03 02 sec 505 msec StarBurn.exe ProcessID 0x1348 ThreadID 0x1300:
(null)

2012.12.04 17:03 02 sec 521 msec StarBurn.exe ProcessID 0x1348 ThreadID 0x1300: ***GUI*** ENTERed CStarBurnRegistration::CheckLicense

2012.12.04 17:03 02 sec 521 msec StarBurn.exe ProcessID 0x1348 ThreadID 0x1300: ***GUI*** ENTERed CStarBurnRegistration::TryToReadLicenseInfo

2012.12.04 17:03 02 sec 536 msec StarBurn.exe ProcessID 0x1348 ThreadID 0x1300: ***GUI*** ENTERed CStarBurnRegistration::RegReadLicenseKey

2012.12.04 17:03 02 sec 536 msec StarBurn.exe ProcessID 0x1348 ThreadID 0x1300: "Free User" license

2012.12.04 17:03 02 sec 536 msec StarBurn.exe ProcessID 0x1348 ThreadID 0x1300: ***GUI*** ENTERed CStarBurnRegistration::CheckTrialProduct

2012.12.04 17:03 02 sec 536 msec StarBurn.exe ProcessID 0x1348 ThreadID 0x1300: ***GUI*** ENTERed CStarBurnRegistration::CheckExFeaturesLicense

2012.12.04 17:03 02 sec 536 msec StarBurn.exe ProcessID 0x1348 ThreadID 0x1300: ***GUI*** ENTERed CStarBurnRegistration::CheckTrialExFeatures

2012.12.04 17:03 02 sec 599 msec StarBurn.exe ProcessID 0x1348 ThreadID 0x1FDC: ***GUI*** ENTERed CSplashDlg::WaitThread

2012.12.04 17:03 02 sec 614 msec StarBurn.exe ProcessID 0x1348 ThreadID 0x1300: ***GUI*** ENTERed CMainFrmNew::OnInitDialog

2012.12.04 17:03 02 sec 614 msec StarBurn.exe ProcessID 0x1348 ThreadID 0x1300: ***GUI*** ENTERed CDeviceTreeFrame::OnCreate

2012.12.05 20:14 51 sec 542 msec StarBurn.exe ProcessID 0x75C ThreadID 0x760: ENTERed CStarburnSharkApp::InitInstance

2012.12.05 20:14 51 sec 542 msec StarBurn.exe ProcessID 0x75C ThreadID 0x760:
(null)

2012.12.05 20:14 51 sec 823 msec StarBurn.exe ProcessID 0x75C ThreadID 0x760: ***GUI*** ENTERed CStarBurnRegistration::CheckLicense

2012.12.05 20:14 51 sec 823 msec StarBurn.exe ProcessID 0x75C ThreadID 0x760: ***GUI*** ENTERed CStarBurnRegistration::TryToReadLicenseInfo

2012.12.05 20:14 51 sec 823 msec StarBurn.exe ProcessID 0x75C ThreadID 0x760: ***GUI*** ENTERed CStarBurnRegistration::RegReadLicenseKey

2012.12.05 20:14 51 sec 839 msec StarBurn.exe ProcessID 0x75C ThreadID 0x760: "Free User" license

2012.12.05 20:14 51 sec 839 msec StarBurn.exe ProcessID 0x75C ThreadID 0x760: ***GUI*** ENTERed CStarBurnRegistration::CheckTrialProduct

2012.12.05 20:14 51 sec 839 msec StarBurn.exe ProcessID 0x75C ThreadID 0x760: ***GUI*** ENTERed CStarBurnRegistration::CheckExFeaturesLicense

2012.12.05 20:14 51 sec 839 msec StarBurn.exe ProcessID 0x75C ThreadID 0x760: ***GUI*** ENTERed CStarBurnRegistration::CheckTrialExFeatures

2012.12.05 20:14 52 sec 026 msec StarBurn.exe ProcessID 0x75C ThreadID 0x51C: ***GUI*** ENTERed CSplashDlg::WaitThread

2012.12.05 20:14 52 sec 619 msec StarBurn.exe ProcessID 0x75C ThreadID 0x760: ***GUI*** ENTERed CMainFrmNew::OnInitDialog

2012.12.05 20:14 52 sec 634 msec StarBurn.exe ProcessID 0x75C ThreadID 0x760: ***GUI*** ENTERed CDeviceTreeFrame::OnCreate

2012.12.05 20:14 54 sec 038 msec StarBurn.exe ProcessID 0x75C ThreadID 0x51C: ***GUI*** ENTERed CStarBurnDevices::CStarBurnDevices

2012.12.05 20:14 54 sec 038 msec StarBurn.exe ProcessID 0x75C ThreadID 0x51C: ***GUI*** EXITed CStarBurnDevices::CStarBurnDevices

2012.12.06 11:52 28 sec 410 msec StarBurn.exe ProcessID 0x1050 ThreadID 0x98: ENTERed CStarburnSharkApp::InitInstance

2012.12.06 11:52 28 sec 410 msec StarBurn.exe ProcessID 0x1050 ThreadID 0x98:
(null)

2012.12.06 11:52 28 sec 425 msec StarBurn.exe ProcessID 0x1050 ThreadID 0x98: ***GUI*** ENTERed CStarBurnRegistration::CheckLicense

2012.12.06 11:52 28 sec 441 msec StarBurn.exe ProcessID 0x1050 ThreadID 0x98: ***GUI*** ENTERed CStarBurnRegistration::TryToReadLicenseInfo

2012.12.06 11:52 28 sec 441 msec StarBurn.exe ProcessID 0x1050 ThreadID 0x98: ***GUI*** ENTERed CStarBurnRegistration::RegReadLicenseKey

2012.12.06 11:52 28 sec 441 msec StarBurn.exe ProcessID 0x1050 ThreadID 0x98: "Free User" license

2012.12.06 11:52 28 sec 441 msec StarBurn.exe ProcessID 0x1050 ThreadID 0x98: ***GUI*** ENTERed CStarBurnRegistration::CheckTrialProduct

2012.12.06 11:52 28 sec 441 msec StarBurn.exe ProcessID 0x1050 ThreadID 0x98: ***GUI*** ENTERed CStarBurnRegistration::CheckExFeaturesLicense

2012.12.06 11:52 28 sec 441 msec StarBurn.exe ProcessID 0x1050 ThreadID 0x98: ***GUI*** ENTERed CStarBurnRegistration::CheckTrialExFeatures

2012.12.06 11:52 28 sec 488 msec StarBurn.exe ProcessID 0x1050 ThreadID 0xC6C: ***GUI*** ENTERed CSplashDlg::WaitThread

2012.12.06 11:52 28 sec 519 msec StarBurn.exe ProcessID 0x1050 ThreadID 0x98: ***GUI*** ENTERed CMainFrmNew::OnInitDialog

2012.12.06 11:52 28 sec 534 msec StarBurn.exe ProcessID 0x1050 ThreadID 0x98: ***GUI*** ENTERed CDeviceTreeFrame::OnCreate

2012.12.06 11:52 30 sec 500 msec StarBurn.exe ProcessID 0x1050 ThreadID 0xC6C: ***GUI*** ENTERed CStarBurnDevices::CStarBurnDevices

2012.12.06 11:52 30 sec 500 msec StarBurn.exe ProcessID 0x1050 ThreadID 0xC6C: ***GUI*** EXITed CStarBurnDevices::CStarBurnDevices

2012.12.14 14:34 21 sec 537 msec StarBurn.exe ProcessID 0x1CB4 ThreadID 0x1C8C: ENTERed CStarburnSharkApp::InitInstance

2012.12.14 14:34 21 sec 562 msec StarBurn.exe ProcessID 0x1CB4 ThreadID 0x1C8C:
(null)

2012.12.14 14:34 21 sec 741 msec StarBurn.exe ProcessID 0x1CB4 ThreadID 0x1C8C: ***GUI*** ENTERed CStarBurnRegistration::CheckLicense

2012.12.14 14:34 21 sec 745 msec StarBurn.exe ProcessID 0x1CB4 ThreadID 0x1C8C: ***GUI*** ENTERed CStarBurnRegistration::TryToReadLicenseInfo

2012.12.14 14:34 21 sec 750 msec StarBurn.exe ProcessID 0x1CB4 ThreadID 0x1C8C: ***GUI*** ENTERed CStarBurnRegistration::RegReadLicenseKey

2012.12.14 14:34 21 sec 754 msec StarBurn.exe ProcessID 0x1CB4 ThreadID 0x1C8C: "Free User" license

2012.12.14 14:34 21 sec 759 msec StarBurn.exe ProcessID 0x1CB4 ThreadID 0x1C8C: ***GUI*** ENTERed CStarBurnRegistration::CheckTrialProduct

2012.12.14 14:34 21 sec 763 msec StarBurn.exe ProcessID 0x1CB4 ThreadID 0x1C8C: ***GUI*** ENTERed CStarBurnRegistration::CheckExFeaturesLicense

2012.12.14 14:34 21 sec 766 msec StarBurn.exe ProcessID 0x1CB4 ThreadID 0x1C8C: ***GUI*** ENTERed CStarBurnRegistration::CheckTrialExFeatures

2012.12.14 14:34 21 sec 849 msec StarBurn.exe ProcessID 0x1CB4 ThreadID 0x1C7C: ***GUI*** ENTERed CSplashDlg::WaitThread

2012.12.14 14:34 21 sec 994 msec StarBurn.exe ProcessID 0x1CB4 ThreadID 0x1C8C: ***GUI*** ENTERed CMainFrmNew::OnInitDialog

2012.12.14 14:34 22 sec 022 msec StarBurn.exe ProcessID 0x1CB4 ThreadID 0x1C8C: ***GUI*** ENTERed CDeviceTreeFrame::OnCreate

2012.12.19 18:24 56 sec 215 msec StarBurn.exe ProcessID 0xD9C ThreadID 0xE6C: ENTERed CStarburnSharkApp::InitInstance

2012.12.19 18:24 56 sec 231 msec StarBurn.exe ProcessID 0xD9C ThreadID 0xE6C:
(null)

2012.12.19 18:24 56 sec 418 msec StarBurn.exe ProcessID 0xD9C ThreadID 0xE6C: ***GUI*** ENTERed CStarBurnRegistration::CheckLicense

2012.12.19 18:24 56 sec 433 msec StarBurn.exe ProcessID 0xD9C ThreadID 0xE6C: ***GUI*** ENTERed CStarBurnRegistration::TryToReadLicenseInfo

2012.12.19 18:24 56 sec 433 msec StarBurn.exe ProcessID 0xD9C ThreadID 0xE6C: ***GUI*** ENTERed CStarBurnRegistration::RegReadLicenseKey

2012.12.19 18:24 56 sec 433 msec StarBurn.exe ProcessID 0xD9C ThreadID 0xE6C: "Free User" license

2012.12.19 18:24 56 sec 433 msec StarBurn.exe ProcessID 0xD9C ThreadID 0xE6C: ***GUI*** ENTERed CStarBurnRegistration::CheckTrialProduct

2012.12.19 18:24 56 sec 449 msec StarBurn.exe ProcessID 0xD9C ThreadID 0xE6C: ***GUI*** ENTERed CStarBurnRegistration::CheckExFeaturesLicense

2012.12.19 18:24 56 sec 449 msec StarBurn.exe ProcessID 0xD9C ThreadID 0xE6C: ***GUI*** ENTERed CStarBurnRegistration::CheckTrialExFeatures

2012.12.19 18:24 56 sec 558 msec StarBurn.exe ProcessID 0xD9C ThreadID 0x1634: ***GUI*** ENTERed CSplashDlg::WaitThread

2012.12.19 18:24 56 sec 730 msec StarBurn.exe ProcessID 0xD9C ThreadID 0xE6C: ***GUI*** ENTERed CMainFrmNew::OnInitDialog

2012.12.19 18:24 56 sec 745 msec StarBurn.exe ProcessID 0xD9C ThreadID 0xE6C: ***GUI*** ENTERed CDeviceTreeFrame::OnCreate
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andrey(staff)
 Post subject: Re: StarBurn 14 crash on startup
PostPosted: Fri Feb 22, 2013 5:17 pm 
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Joined: Fri Jan 26, 2007 4:31 pm
Posts: 452
StarBurn v14.1 has been released.
Please try new version and inform as about results.
Thank you for your cooperation.
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fpcjvoye
 Post subject: Re: StarBurn 14 crash on startup
PostPosted: Thu Feb 28, 2013 2:44 pm 
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Joined: Thu Feb 28, 2013 2:33 pm
Posts: 2
I used Starburnportable 14.0 without problems.
After updating to 14.1 it crashes after starting Starburnportable.

I tried out Starburn, too: the same happens, I mean crash.

I have Windows 7, 64 bit.
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andrey(staff)
 Post subject: Re: StarBurn 14 crash on startup
PostPosted: Fri Mar 01, 2013 1:57 pm 
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Joined: Fri Jan 26, 2007 4:31 pm
Posts: 452
Build was updated today. The problem must be fixed.
Please try again and inform us about results.
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