No GetMediaTrayStatus with LG BD drive

tamas · **Joined:** Wed Jul 03, 2013 2:17 pm **Posts:** 6

Calling StarBurn_CdvdBurnerGrabber_GetMediaTrayStatus always returns FALSE, FALSE. I use: LG BH16NS40 with fw 1.00 and 1.01, on Windows7 x64, StarBurn SDK v13.3 (msvcrt, dynamic, amd64).
TestUnitReadyExEx works fine, and return immediately if media is not present. Drives are working ok, Windows and other applications can detect tray status on them.
Does anyone have similar experience or a solution?

Thanks,
Tamas

dima (staff) · **Joined:** Thu Dec 13, 2007 8:44 am **Posts:** 609

Hello,Tomas

Could you send the StarBurnSDK log file please!:)

Regards,

Dmitry

tamas · **Joined:** Wed Jul 03, 2013 2:17 pm **Posts:** 6

Hello Dima,

I further tested the situation. It is not related to the type of drive, but caused by something related to the motherboard (SATA controller, driver, etc.). Currently I use Intel DQ77MK. The problem doesn't appear on other motherboards I could test. Further I installed an LSI SAS controller into the Intel motherboard and plugged one LG drive to the SAS the other to the SATA on the motherboard. Tray status is reported correctly through the SAS controller, but gives wrong result through the SATA. I attach the logs. Test were run twice. First both drives' tray open, second closed and media present.

Thanks,
Tamas

dima (staff) · **Joined:** Thu Dec 13, 2007 8:44 am **Posts:** 609

Hello Tamas!

So there is the log file(s)?

Regards,

Dmitry

tamas · **Joined:** Wed Jul 03, 2013 2:17 pm **Posts:** 6

Forum file upload is not working for me. I try again and also send it to support@rocketdivision.com.

Tamas

dima (staff) · **Joined:** Thu Dec 13, 2007 8:44 am **Posts:** 609

Hello Tamas,

Ok, we will check this issue with our admins!!

Regards,

Dmitry

tamas · **Joined:** Wed Jul 03, 2013 2:17 pm **Posts:** 6

Hello Dmitry,

Have you received the log file? I see this difference between the SATA and the SAS connected drives:

CStarBurn_ScsiTransportSPTI::CStarBurn_ScsiTransportSPTI(): Device '\\.\O:' has SCSI address of 0:0:0:0
CStarBurn_ScsiTransportSPTI::CStarBurn_ScsiTransportSPTI(): WARNING! DeviceIoControl( IOCTL_SCSI_GET_CAPABILITIES, '\\.\O:' ) failed, status 1 ( 0x1 )

CStarBurn_ScsiTransportSPTI::CStarBurn_ScsiTransportSPTI(): Device '\\.\P:' has SCSI address of 4:3:0:0
SCSI Capabilites Dump:
Length: 24 UCHAR(s), Maximum Transfer Lenght: 131072 UCHAR(s)
Maximum Physical Page(s) Per Data Buffer: 33, Supported Asynchronous Event(s): -1888, Alignment Mask: 1
Tagged Command Queueing Supported: Yes, Adapter Scans Down for BIOS Device(s): No, Adapter Uses Programmed I/O: No

Regards,
Tamas

andrey(staff) · **Joined:** Fri Jan 26, 2007 4:31 pm **Posts:** 452

Hello Tomas,

We have received your logs. And drive returned info that tray is locked and media isn't present.
Which other application detects media right?

tamas · **Joined:** Wed Jul 03, 2013 2:17 pm **Posts:** 6

For example ImgBurn (2.5.

in Discovery mode shows tray status in the bottom status bar, and it changes in the moment I push the tray inward (it doesn't wait until the tray closes).
Also if I enable Windows Autoplay on the drive it seems to use tray status info.
In my application I show the graphical representation of the drive. My problem is that I cannot update the status if the user pushes the tray back and doesn't place a disc on it. Polling TestUnitReady doesn't give enough info in that case, only GetMediaTrayStatus can report empty closed tray.

Thanks,
Tamas

andrey(staff) · **Joined:** Fri Jan 26, 2007 4:31 pm **Posts:** 452

Does it reproduces only with LG BH16NS40 ?

tamas · **Joined:** Wed Jul 03, 2013 2:17 pm **Posts:** 6

I was able to reproduce the behavior with LG BH10LS30 as well, but I have no other types at the moment.

Tamas

andrey(staff) · **Joined:** Fri Jan 26, 2007 4:31 pm **Posts:** 452

Understand,

We'll try to reproduce this issue.

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No GetMediaTrayStatus with LG BD drive

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