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pfennig
 Post subject: StarOpen.sys reported as Trojan
PostPosted: Thu Mar 08, 2007 3:31 pm 
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Joined: Thu Oct 26, 2006 12:44 pm
Posts: 5
Some virus scanner report StarOpen.sys as trojan TR/Rootkit.Gen

What do you suggest? What are we suppoesed to tell our customers?

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pfennig
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anton (staff)
 Post subject: Re: StarOpen.sys reported as Trojan
PostPosted: Thu Mar 08, 2007 6:05 pm 
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Joined: Fri Jun 18, 2004 12:03 am
Posts: 4089
Location: British Virgin Islands
Tell them the truth - "virus scanner writers are complete idiots". As they did not even bother to contact RDS for any sort of the checks, investigation or whatever. We may publish the driver source code (after NDA signed) so you'll build it yourself with the free WDK and keep track of what's inside. There's nothing "military" in it.

pfennig wrote:
Some virus scanner report StarOpen.sys as trojan TR/Rootkit.Gen

What do you suggest? What are we suppoesed to tell our customers?

--
best regards
pfennig
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pfennig
 Post subject: Re: StarOpen.sys reported as Trojan
PostPosted: Fri Mar 09, 2007 10:35 am 
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Joined: Thu Oct 26, 2006 12:44 pm
Posts: 5
anton (staff) wrote:
Tell them the truth - "virus scanner writers are complete idiots". As they did not even bother to contact RDS for any sort of the checks, investigation or whatever. We may publish the driver source code (after NDA signed) so you'll build it yourself with the free WDK and keep track of what's inside. There's nothing "military" in it.


Did you contact them in the meantime?

I'm asking because after today's update from Avira it's not reported as a virus any more.

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pfennig
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anton (staff)
 Post subject: Re: StarOpen.sys reported as Trojan
PostPosted: Fri Mar 09, 2007 9:03 pm 
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Joined: Fri Jun 18, 2004 12:03 am
Posts: 4089
Location: British Virgin Islands
How could I contact them if you did not tell me the name of this company? Unfortunately I don't have ability to read human mind... Yet :)

Looks like these guys did their job and issue is gone. Nice to know about this!

pfennig wrote:
anton (staff) wrote:
Tell them the truth - "virus scanner writers are complete idiots". As they did not even bother to contact RDS for any sort of the checks, investigation or whatever. We may publish the driver source code (after NDA signed) so you'll build it yourself with the free WDK and keep track of what's inside. There's nothing "military" in it.


Did you contact them in the meantime?

I'm asking because after today's update from Avira it's not reported as a virus any more.

--
best regards
pfennig
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pfennig
 Post subject: Re: StarOpen.sys reported as Trojan
PostPosted: Sun Mar 11, 2007 10:21 am 
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Joined: Thu Oct 26, 2006 12:44 pm
Posts: 5
anton (staff) wrote:
How could I contact them if you did not tell me the name of this company? Unfortunately I don't have ability to read human mind... Yet :)


It was just an assumption, that you might have contacted all well-known
anti-virus companies.
After all, it can't be in your interest either that your product gets a bad
reputation. So, I guess it was just a coincident.

anton (staff) wrote:
Looks like these guys did their job and issue is gone. Nice to know about this!


Yes, it is.

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pfennig
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anton (staff)
 Post subject: Re: StarOpen.sys reported as Trojan
PostPosted: Sun Mar 11, 2007 12:07 pm 
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Joined: Fri Jun 18, 2004 12:03 am
Posts: 4089
Location: British Virgin Islands
Keeping in mind two of the biggest AV vendors are StarBurn licensers - yes, we're in contact with them :) However everything goes in the opposite way - people repprt problems, AV vendors check the software and contact original manufacturer. If every software vendor would bug AV people - talking with them would be the only thing they would do...

pfennig wrote:
anton (staff) wrote:
How could I contact them if you did not tell me the name of this company? Unfortunately I don't have ability to read human mind... Yet :)


It was just an assumption, that you might have contacted all well-known
anti-virus companies.
After all, it can't be in your interest either that your product gets a bad
reputation. So, I guess it was just a coincident.

anton (staff) wrote:
Looks like these guys did their job and issue is gone. Nice to know about this!


Yes, it is.

--
best regards
pfennig
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Snow123
 Post subject:
PostPosted: Wed Mar 26, 2008 2:05 pm 
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Joined: Wed Mar 26, 2008 2:00 pm
Posts: 3
Looks like these guys did their job and issue is gone. Nice to know about this! :wink:
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aaron (staff)
 Post subject:
PostPosted: Wed Mar 26, 2008 8:35 pm 
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Joined: Fri Jan 11, 2008 6:13 am
Posts: 200
Location: BVI
Very good :) So we can mark the issue as "solved" :)

Snow123 wrote:
Looks like these guys did their job and issue is gone. Nice to know about this! :wink:
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