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iguess
 Post subject: Can't create ISO image from DVD disc
PostPosted: Sat Jun 16, 2007 3:46 pm 
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Joined: Sat Jun 16, 2007 3:38 pm
Posts: 9
I use your Image Grabber sample,but I can't create ISO image file from DVD disc.My DVD drive type is pioneer DVD-RW DVR-109.When I try grabbing,I got a error message "Disc is black".

Please help me!
Thanks.
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anton (staff)
 Post subject: Re: Can't create ISO image from DVD disc
PostPosted: Sun Jun 17, 2007 6:46 am 
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Joined: Fri Jun 18, 2004 12:03 am
Posts: 4089
Location: British Virgin Islands
1) Is your DVD media really recorded? :)

2) Would you please check the FAQ on how to generate debug logs and please send them to support@rocketdivision.com with some of the comments (so we would know you are you).

I'm pretty sure everything is quite simple and we'll be able to help you ASAP.

Thanks!

iguess wrote:
I use your Image Grabber sample,but I can't create ISO image file from DVD disc.My DVD drive type is pioneer DVD-RW DVR-109.When I try grabbing,I got a error message "Disc is black".

Please help me!
Thanks.
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iguess
 Post subject:
PostPosted: Sun Jun 17, 2007 9:58 am 
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Joined: Sat Jun 16, 2007 3:38 pm
Posts: 9
I placed a DVD 9 moive in the DVD disc,it tell me "disc is blank".
It should need not debug information,I get a prompt dialog.
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anton (staff)
 Post subject:
PostPosted: Sun Jun 17, 2007 10:01 am 
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No logs - no help. Sorry!

iguess wrote:
I placed a DVD 9 moive in the DVD disc,it tell me "disc is blank".
It should need not debug information,I get a prompt dialog.
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iguess
 Post subject:
PostPosted: Sun Jun 17, 2007 11:03 am 
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Joined: Sat Jun 16, 2007 3:38 pm
Posts: 9
I have sent you log file,please check it.Thanks.
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anton (staff)
 Post subject:
PostPosted: Sun Jun 17, 2007 4:58 pm 
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Joined: Fri Jun 18, 2004 12:03 am
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Did not get anything yet :( Did you write from the e-mail you've used to register on the forum? Did you confirm within our spam killer system? As I cannot find anything related to this topic neither in the Inbox nor in Spam box...

iguess wrote:
I have sent you log file,please check it.Thanks.
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iguess
 Post subject:
PostPosted: Mon Jun 18, 2007 2:07 am 
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Joined: Sat Jun 16, 2007 3:38 pm
Posts: 9
Sorry!I have sent you an email again.
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anton (staff)
 Post subject:
PostPosted: Mon Jun 18, 2007 6:45 am 
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According to the log you've sent you're trying to grab the image from the DVD emulator (old Alcohol or Daemon Tools) w/o actual media inserted. Is it you who did not select proper device or is it us who have bug in the ImageGrabber sample? :) Thanks!

iguess wrote:
Sorry!I have sent you an email again.
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iguess
 Post subject:
PostPosted: Mon Jun 18, 2007 8:10 am 
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Joined: Sat Jun 16, 2007 3:38 pm
Posts: 9
What should I do?
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anton (staff)
 Post subject:
PostPosted: Mon Jun 18, 2007 8:18 am 
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Remove all virtual devices from the machine and try again.

iguess wrote:
What should I do?
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iguess
 Post subject:
PostPosted: Mon Jun 18, 2007 9:13 am 
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Joined: Sat Jun 16, 2007 3:38 pm
Posts: 9
It could not work yet.but I found delphi sample worked ok,vc sample worked incorrectly.


Last edited by iguess on Mon Jun 18, 2007 9:26 am, edited 1 time in total.

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anton (staff)
 Post subject:
PostPosted: Mon Jun 18, 2007 9:16 am 
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OK, so it's we whom to blame. Please let us check this issue. Thank you very much for the cooperation!

iguess wrote:
It could not word yet.but I found delphi sample worked ok,vc sample worked incorrectly.
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andrey(staff)
 Post subject:
PostPosted: Mon Jun 18, 2007 2:19 pm 
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Joined: Fri Jan 26, 2007 4:31 pm
Posts: 452
Iguess,

please write letter to me, and I reply to you letter with fixed source of MFC Image Grabber sample and fixed StarBurn.dll.
I think problem was in incorrect detecting of blank state for some DVD disc types. Now this bug corrected in StarBurn.dll which I'll send to you.
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iguess
 Post subject:
PostPosted: Mon Jun 18, 2007 3:21 pm 
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Joined: Sat Jun 16, 2007 3:38 pm
Posts: 9
andrey

I have sent you an email.
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anton (staff)
 Post subject:
PostPosted: Mon Jun 18, 2007 4:51 pm 
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Joined: Fri Jun 18, 2004 12:03 am
Posts: 4089
Location: British Virgin Islands
Got the stuff. We'll issue you with updated sample ASAP. Thanks a lot for the cooperation :)

iguess wrote:
andrey

I have sent you an email.
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