Can't see my DVD's

lobo405 · **Joined:** Sun Jan 20, 2008 4:51 pm **Posts:** 4

I use Starburn 9.5. The problem is that I only see a virtual drive.
My actual 2 DVD drives are not visible. I'm using XP Pro SP2.
In Alcohol 120% which I tried as well the same problem occurred, but there it was solved using standaard Windows XP mode to detect devices.
What can I do to see and be able to use my DVD devices in Starburn.

Bob

andrey(staff) · **Joined:** Fri Jan 26, 2007 4:31 pm **Posts:** 452

lobo405 wrote:

I use Starburn 9.5. The problem is that I only see a virtual drive.
My actual 2 DVD drives are not visible. I'm using XP Pro SP2.
In Alcohol 120% which I tried as well the same problem occurred, but there it was solved using standaard Windows XP mode to detect devices.
What can I do to see and be able to use my DVD devices in Starburn.

Bob

Hello,

Please, can you do next steps:

1. Open folder with StarBurn logs
(Path for example
C:\Program Files\Rocket Division Software\StarBurn\Wizards\Logs
or
C:\Program Files (x86)\Rocket Division Software\StarBurn\Wizards\Logs)
2.Send to me StarBurn.log file from this folder.

lobo405 · **Joined:** Sun Jan 20, 2008 4:51 pm **Posts:** 4

Thank you for your answer.
I send the logfile bu mail to info@

It's rather long, too long to display here.

Thanks again
Bob

andrey(staff) · **Joined:** Fri Jan 26, 2007 4:31 pm **Posts:** 452

lobo405 wrote:

Thank you for your answer.
I send the logfile bu mail to info@

It's rather long, too long to display here.

Thanks again
Bob

Thank you!

I'll analyze logs and inform you about results.

lobo405 · **Joined:** Sun Jan 20, 2008 4:51 pm **Posts:** 4

I seems to be impossible to send the logfile to info@rocketdivision.com
Every time a message appears that I can't send this .
I will retry form another account.

Bob

anton (staff) · **Posted:** Thu Jan 24, 2008 7:36 am

Do you happen to have an ftp? We can provide you with the own account on our ftp server.

lobo405 wrote:

I seems to be impossible to send the logfile to info@rocketdivision.com
Every time a message appears that I can't send this .
I will retry form another account.

Bob

lobo405 · **Joined:** Sun Jan 20, 2008 4:51 pm **Posts:** 4

I can use FTP, so if you tell me login info I can put the log file into the wanted folder. However, using another account maybe worked, as this time I didn't receive an error.

rgds
Bob

anton (staff) · **Posted:** Fri Jan 25, 2008 12:57 pm

I've finally got the logs from your other e-mail and forwarded them to Andrew. Thank you!

dgb · **Joined:** Tue Jan 29, 2008 12:18 am **Posts:** 1

I've wondered what the solution is to this since I have the same problem. My cd drive shows up no problem but my DVD drive does not - even though in the documentation it is supported (all three green check marks). My log file shows the device at (0) not found - I believe, but without checking, that my DVD drive may be 2nd in the scsi chain when hooked to my mother board, if that helps; otherwise my system is the same as the guy who posted this. So, what was the solution for this person? Thanks.

andrey(staff) · **Joined:** Fri Jan 26, 2007 4:31 pm **Posts:** 452

dgb wrote:

I've wondered what the solution is to this since I have the same problem. My cd drive shows up no problem but my DVD drive does not - even though in the documentation it is supported (all three green check marks). My log file shows the device at (0) not found - I believe, but without checking, that my DVD drive may be 2nd in the scsi chain when hooked to my mother board, if that helps; otherwise my system is the same as the guy who posted this. So, what was the solution for this person? Thanks.

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Can't see my DVD's

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