DVD DL problem

doblon · **Joined:** Wed May 25, 2005 2:12 pm **Posts:** 20

I have emailed you, but since not getting any answer I am posting here.

We are using StarBurn SDK to burn DVD Video discs. Recently we have enabled dual layer discs and have received a report from the customer claiming that the disc burned with our app does not play properly on a DVD player. The same data burned with a different burning software play properly. He has even attached the image I attach to this email that may explain something.

Do you have any idea what might be going on?

aaron (staff) · **Posted:** Wed Mar 05, 2008 9:46 pm

We did not get anything from you. Make sure you've bothered yourself to authorize thru our spam killer.

Known issue. StarBurn does layer brake to maximize disc capacity. Good idea for data but bad idea for video. Will be fixed some day.

doblon · **Joined:** Wed May 25, 2005 2:12 pm **Posts:** 20

aaron (staff) wrote:

We did not get anything from you. Make sure you've bothered yourself to authorize thru our spam killer.

I have never received any confirmation request. Strange.

aaron (staff) wrote:

Known issue. StarBurn does layer brake to maximize disc capacity. Good idea for data but bad idea for video. Will be fixed some day.

So there is no possible workaround?

anton (staff) · **Posted:** Thu Mar 06, 2008 6:38 pm

1) Then you've used wrong e-mail.

2) Not at this moment. We'll take a closer look after V10 will be officially released.

doblon · **Joined:** Wed May 25, 2005 2:12 pm **Posts:** 20

anton (staff) wrote:

1) Then you've used wrong e-mail.

support@rocketdivision.com. It used to work before. But it does not matter as I got the answer here.

anton (staff) · **Posted:** Thu Mar 06, 2008 7:38 pm

I've checked my notebook and there's a reply from me to you. I'll write data tags tomorrow when I'll be back in the office.

doblon · **Joined:** Wed May 25, 2005 2:12 pm **Posts:** 20

Oops, it looks like is it my spam filter that deleted the message. I am sorry for that, I indeed received the answer on 3rd of March.

aaron (staff) · **Posted:** Fri Mar 07, 2008 8:52 am

I also did

--->

Try to turn ON compatibility mode for DVD+R DL.

Regards,
Aaron Korfer

Sales & Support, Rocket Division Software

-----Original Message-----
From: <removed> [mailto:<removed>]
Sent: Monday, March 03, 2008 10:28 AM
To: support@rocketdivision.com
Subject: DVD DL burning question

Hello,

We are using StarBurn SDK to burn DVD Video discs. Recently we have enabled dual layer discs and have received a report from the customer claiming that the disc burned with our app does not play properly on a DVD player. The same data burned with a different burning software play properly. He has even attached the image I attach to this email that may explain something.

Do you have any idea what might be going on?

Best regards,

<removed>

<---

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DVD DL problem

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