#1 Burning Software

Hi,

just a small question: On http://www.rocketdivision.com/download_ ... n_sdk.html it says that "One year of FREE support" and "One year of FREE updates" are included. On the order page however, "Annual Support Maintenance" is listed as optional item.
So is it included or optional?

Regards,
Florian

Included. But you can buy it optionally later.

How long does it actually take to get the key? Cleverbridge received my payment yesterday, but I didn't get a key yet.

Immediately after CB will validate the card. It takes a few hours usually. Please let me know your company details so we could issue with a key before we'll get validation e-mail from CB. Thank you!

I've sent you the details per e-mail. Thanks in advance.

Got it. I've asked sales guys to re-generate the key and call you back making sure you've receive it this time. Thank you for your patience!

Hello Florian,

We have sent your license key on September 17, 2009 12:53 PM, and today it's being resent again.
Since you haven't provided your contact phone number, we were not able to verify whether you have received the license key or not.

Please check your junk mail, perhaps it got there. You should have received email from Tatiana.Gusarova@rocketdivision.com

The same answer duplicated by e-mail. So... The ball is on your side

Ah, I see. It has really been hidden in a spam folder, but not the one in my main inbox, so I didn't find it. Thanks

Good Thank you!