#1 Burning Software

Hi Rocket Division Software,
I have a customer who has a Dell Latitude D-600 with a Sony DVD+-RW DW-R56A. What data or information do I need to get to you to see if we can support this drive?
Regards,
Ken Thomas

Ask him to try your software (based on our SDK). There should be no issues with the listed hardware.

Can you be more specific? What software application are you referring? My application is based on the StarBurn SDK which is what gave the indication the drive was not supported.

What's "gave me the indication the drive is not supported"?

We received an email from a customer using our aplication to copy their data to a RW-DVD. Our application (which uses the Starburn SDK functions and library) apparently returned an error indicating the DVD drive was not supported. I have requested additional information to get better insight into what is happening or what the user is experiencing. I had hoped you might give me some ideas for questions to ask or other information to gather. When I get more details I will get back to you.

Look... We don't have any return codes indicating "drive is not supported". So from your description of the problem I have no clue ABSOLUTELY about what's going on wrong... Would you please make your customer grab complete StarBurn debug log (check the FAQ on how to generate it), zip the log and send to support@rocketdivision.com. In this case we'll be able to solve the issue with virtually no assistance from your side. Thank you!