Registration woes

roady · **Joined:** Thu Jul 16, 2009 10:31 pm **Posts:** 7

Hi!

I learned about StarBurn on GiveAwayOfTheDay and since it's a fine program,I decided to support the developement by buying a key for the new v12 version.
Now the bad thing.......when I download it and install,it's automaticly registered to 'RDS' user.
When I put in my serial,it shows 'trial period has expired',and the program doesn't start...... :shock:

So basicly,a non-paying user can work with StarBurn,while a customer can't.......... :cry:

anton (staff) · **Posted:** Sat Aug 29, 2009 8:53 am

These are very bad news... Of course it should not work the way it work for you. Please let us double-check everything and we'll return you you ASAP. Thank you and sorry!

andrey(staff) · **Joined:** Fri Jan 26, 2007 4:31 pm **Posts:** 452

roady wrote:

Hi!

I learned about StarBurn on GiveAwayOfTheDay and since it's a fine program,I decided to support the developement by buying a key for the new v12 version.
Now the bad thing.......when I download it and install,it's automaticly registered to 'RDS' user.
When I put in my serial,it shows 'trial period has expired',and the program doesn't start...... :shock:

So basicly,a non-paying user can work with StarBurn,while a customer can't.......... :cry:

Hello,

Do you put serial number into downloaded and installed StarBurn or you put this serial to the Give Away Of The Day version?

P.S. Please send to me your license key, I'll check it.

roady · **Joined:** Thu Jul 16, 2009 10:31 pm **Posts:** 7

THX for the replies.....
@ andrey:I downloaded StarBurn from this site,and try to register it with my key.
Will send you my customer details.

anton (staff) · **Posted:** Tue Sep 01, 2009 6:18 am

Please keep us updated. Thank you!

andrey(staff) · **Joined:** Fri Jan 26, 2007 4:31 pm **Posts:** 452

roady wrote:

THX for the replies.....
@ andrey:I downloaded StarBurn from this site,and try to register it with my key.
Will send you my customer details.

I sent instructions and new license key to your email vanleuvenb@...

P.S.
Please inform about results.

roady · **Joined:** Thu Jul 16, 2009 10:31 pm **Posts:** 7

It works now!THX fo the great support,guys! :mrgreen:

anton (staff) · **Posted:** Tue Sep 01, 2009 6:44 pm

Thank you for being a loyal customer

roady · **Joined:** Thu Jul 16, 2009 10:31 pm **Posts:** 7

Me again.....formatted my hd and re-installed on Vista 64 bit,and suddenly getting "the trial period has expired" message....and yes,I'm using the StarBurnFullSetup.exe,instead of the downloadable free version...

anton (staff) · **Posted:** Fri May 07, 2010 8:49 pm

Did you really apply the key?

roady wrote:

Me again.....formatted my hd and re-installed on Vista 64 bit,and suddenly getting "the trial period has expired" message....and yes,I'm using the StarBurnFullSetup.exe,instead of the downloadable free version...

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