Strange Virtual Drive issue

DrTeeth · **Joined:** Sat Jun 29, 2013 5:05 pm **Posts:** 4

When I mount an ISO, the virtual drive is not given a drive letter so I cannot access it.

How can this be fixed?

Starburn v15 on Win 7 - x64.

Thanks

DrT

andrey(staff) · **Joined:** Fri Jan 26, 2007 4:31 pm **Posts:** 452

Can you reproduce this issue?

DrTeeth · **Joined:** Sat Jun 29, 2013 5:05 pm **Posts:** 4

andrey(staff) wrote:

Can you reproduce this issue?

I do not understand the question :oops:

. The problem exists and I cannot fix it...so yes, it is technically reproducible

. That is why I posted here - to find a fix :lol:

.

I can produce screen shots and MP4s with audio. I am also happy to edit my registry and run any debug builds.

Regards

DrT

andrey(staff) · **Joined:** Fri Jan 26, 2007 4:31 pm **Posts:** 452

Understand,

We'll prepare StarPortLite driver debug build and will ask you to install it and provide us with some logs.
The guy who is responsible for StarPortLite driver will comeback from vacation at the end of the next week.
So, we will be able to provide you with the debug build not earlier than in 1 week

DrTeeth · **Joined:** Sat Jun 29, 2013 5:05 pm **Posts:** 4

That is EXCELLENT news.

Just reply to this thread - I have set up instant email notifications and will test as soon as real life allows - usually the same day :wink:

.

One week is fine! Most software companies would not go to this trouble to help an end-user.

DrT

andrey(staff) · **Joined:** Fri Jan 26, 2007 4:31 pm **Posts:** 452

Please write letter(with link to this forum thread) to support@starburnsoftware.com for future communication through email.

DrTeeth · **Joined:** Sat Jun 29, 2013 5:05 pm **Posts:** 4

Email sent. Thanks.

anton (staff) · **Posted:** Fri Jul 26, 2013 10:50 am

Got it. Andrew offered you a remote session. Please arrange it with him. Thanks!

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Strange Virtual Drive issue

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